Mountainside Medical offers you medical healthcare supplies to medical professionals, hospitals, hospice care, and government organizations at an affordable price. For those who are planning to buy from Mountainside Medical Equipment, this is our review.
What is Mountainside Medical Equipment?
Mountainside Medical Equipment, Inc. is an online website started by a certified service disabled veteran-owned small business that was started in 2002. It deals with medical practitioners, hospitals, nursing homes, government organizations and offers all medical supplies at wholesale price.
Note that you should be a licensed health practitioner to order prescription (Rx) items from the website. If you are an individual without any medical license, you cannot purchase from Mountainside Medical Equipment.
The company ships currently only in the US to licensed medical professionals. There are many blogs and informative pages dedicated to the medical supplies describing its benefits and uses.
Features of Mountainside Medical Equipment
The website of Mountainside Medical Equipment is well-designed and offers you easy-to-browse tabs to choose the necessary product. These tabs include
- Browse by Category – Allergies, Cold & Flu, Oxygen machines, Bathroom Safety, Commodes & more
- By Profession – Laboratory, Veterinarian, Respiratory, Addiction, Pharmacies, Mental Health, OBGYN & more
- Body parts – Joints, Mouth, Lips, Head, Ankles, Ears, Bladder, Hips etc.
- By Symptom – Acid Reflux, Acne, Carpal Tunnel, Chest, Constipation, Gas & Bloating etc.
- By Medical Brands – 3M Healthcare, B Braun Medical, Covidien, Siemens, Welch Allyn and more
You can choose from either of the tabs based on your choice.
Why should you buy from Mountainside Medical Equipment – Benefits
Here are few benefits when you buy from Mountainside Medical Equipment.
All the medical supplies (including Rx drugs and equipment) are available at a competitive price in Mountainside Medical Equipment website. The website is created as a service to help the needy and assist medical centers and licensed professionals by offering best competitive price in the market.
With Mountainside Medical Equipment, you can buy FDA approved products at an affordable cost without compromising on the quality. All the products are brand new and are not hand-me-downs. It comes with excellent warranty and trial period.
Mountainside Medical Equipment comes with a small team that is more of a family. From customer support to quality control, they ensure that the supplies undergo rigorous scrutiny before sending it off to the customers.
Authorization and Verification
Mountainside Medical Supplies ensures that each and every product reaches the right person – be it health practitioner or a licensed medical care. The customer support verifies the information placed on the website and does not ship the order or accept payment without confirming the credentials of the customer.
Safe and Secure Payment Process
The payment process of Mountainside Medical Equipment is safe and secure. The company also keeps a check on IP address which ensures that if a credit card is stolen or if a person tries to do any fraudulent transaction, the company will hand over the information to the federal authorities.
Good Shipping and Returns Policy
The company offers SAME DAY SHIPPING. You can order at any given time of the day 24/7 a week or simply call the customer support at Toll-Free at 1-888-687-4334. The office hours are 8.00 am to 4.30 pm Monday through Friday. You need to pay shipping charges while ordering from Mountainside Medical Equipment. Note if you have any discount codes or promo deals, use it during checkout. You cannot use the coupon code once the order is placed.
The company offers 30-day return policy. So if you are not satisfied with the product, simply return it within 30 days from the date of purchase with the RMA.
However, the following general medical equipment is eligible for repair only.
- Sammon Preston products
- Don Joy and other customized equipment
- Scrotal Supports are not eligible for a refund at all.
If you are eligible for a refund, Mountainside-Medical.com will charge a 25% restocking fee and give you the remaining refund amount (minus the shipping charges).
Mountainside Medical Equipment Reviews
Mountainside Medical Supplies has received mixed reviews from users. On one side, people claim that the company is amazing and offers great support right from order to delivery of the supplies. There are some genuine followers of the website who have been using it for the past 6-7 years and feel that nothing beats the service.
However, there are only www.mountainside-medical.com reviews available online – be it good or bad.
- Amanda Gadziala – “Another stellar job by the team of Mountainside Medical Equipment. I have been using them for 6 years and nothing beats their service.”
- Stacy Dangler – “Nice company to do business. They helped me place my order and made sure I was getting a good deal. Even upgraded shipping for me.”
- Claudia B – “I have done business with Mountainside Medical for quite some years now. The experience has always been positive and items were shipped in a timely manner. I recommend using it for any medical supply.”
Mountain Medical Supplies & Equipment Inc. Complaints
Of course, there are a few downsides. The common complaint received is about poor customer service and lack of proper refund.
- Len Rose – “Mountainside Medical Equipment has really pathetic customer support that I have ever encountered. I have been working decades in marketing management and telesales. Now as a customer, I must they are the worst. The order taker hung up while I was speaking. I called back to inform the supervisor who made me narrate the incident again and describe the experience. It made me furious. I will never contact this site again”.
- Tim B – “I purchased a $109 wrist brace from Mountainside. It was not as advertised and when I contacted the customer support they sent me emails to cover up the mistake of false ad they made. After a while, they just stopped responding to emails. I was able to purchase the missing piece for $6 somewhere else. Should have bought durable medical equipment at Amazon at wholesale price.”
Frequently Asked Questions
Where is the office of Mountainside Medical Equipment located?
The office of Mountainside Medical Equipment is located at 9262 Old River Road, Marcy, NY 13403.
How to contact the customer support of Mountainside Medical Supply?
You can call them at the toll-free number: 888.687.4334 or by phone at 315.768.3030.
Is bacteriostatic water available at Mountainside Medical Supplies?
Yes, you can order bacteriostatic water, syringes, and any other medical supplies at Mountainside Medical Equipment at best affordable price.
Are Mountainside Medical products available for free shipping?
No. The company charges a small shipping fee irrespective of your location anywhere in the USA.
Is Mountainside Medical Equipment Supplies legit or scam website?
Mountainside Medical Equipment is a genuine website that has been functioning for the last 15 years. It is registered with Better Business Bureau and has a rating of A+ at BBB.
What is the Linkedin page of Mountainside Medical Equipment?
The Linkedin page of Mountainside Medical Equipment is https://in.linkedin.com/company/mountainside-medical-equipment.
The Final Verdict
If you are practicing physician or a hospital, Mountainside Medical Equipment offers you best discounts on branded supplies. Speak with the customer care and they might even offer you free shipping based on the order. The company has earned some good remarks from users who have been a religious follower and are satisfied with the company’s commitment and service towards the users. For those looking for medical supply, now you know where to buy.